Legal
Legal & Policy Center
The agreements and policies for the Ride platform, operated by Lamar Technology LLC. These policies are being finalized for Ride's public launch. Documents marked effective will display an effective date and version.
32 documents found
Core agreements
The agreements that govern access to the Ride platform.
- Pre-launchv0.1.0
Platform Terms of Use
The agreement that governs access to the Ride apps, website, and platform services operated by Lamar Technology LLC.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Rider Terms of Use
Role-specific terms for riders: requesting trips, fares and payments, cancellations, conduct, and safety responsibilities.
- Audience:
- Riders
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Driver Platform Access Agreement
The independent-contractor agreement for drivers who use the Ride platform to receive and fulfill trip requests.
- Audience:
- Drivers, Driver applicants
- Jurisdiction:
- United States · Florida, United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Electronic Communications and Electronic Signature Consent
Your consent to receive agreements, disclosures, receipts, and notices electronically and to sign documents electronically.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Dispute Resolution and Arbitration Addendum
A proposed addendum — not in force — covering arbitration, class-action waiver, and related dispute terms. It has no effect unless counsel approves it and it is published as effective.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
Privacy and data
How personal information is collected, used, retained, and deleted.
- Pre-launchv0.1.0
Privacy Policy
How Ride and Lamar Technology LLC collect, use, share, retain, and protect personal information across the Ride apps and website.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Driver and Driver Applicant Privacy Notice
Driver-specific detail about the information collected during application, onboarding, and driving on the Ride platform.
- Audience:
- Drivers, Driver applicants
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Identity Verification and Biometric Data Notice
How Ride verifies identities today, and an accurate statement that Ride does not currently process biometric identifiers or templates.
- Audience:
- Drivers, Driver applicants, Riders
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Cookie and Similar Technologies Notice
An accurate description of the (minimal) storage the ridebylamar.com website uses. The site currently sets no cookies and uses no analytics or advertising trackers.
- Audience:
- Website visitors
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Account Deletion and Data Rights
How to delete your Ride account or exercise privacy rights, what deletion affects, what may be retained and why, and what can delay completion.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
Payments and rides
Fares, payments, cancellations, refunds, and trip property.
- Pre-launchv0.1.0
Fare, Payment, Cancellation, Refund, and Adjustment Policy
How fares are estimated and calculated, how payment works, when cancellation charges apply, and how refunds and adjustments are reviewed.
- Audience:
- Riders, Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Lost Items and Personal Property Policy
What to do if you leave something in a vehicle, and how Ride helps.
- Audience:
- Riders, Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Damage and Cleaning Fee Policy
When a rider may be charged for damage or significant mess in a driver’s vehicle, and how claims are reviewed.
- Audience:
- Riders, Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
Driver policies
Eligibility, documents, insurance, and driver account standards.
- Pre-launchv0.1.0
Driver Eligibility and Background-Check Policy
What Ride reviews before and after approving a driver, and drivers’ rights in the background-check process.
- Audience:
- Driver applicants, Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Driver Insurance Disclosure
What drivers must know about insurance when driving on the Ride platform. Ride-provided coverage details will be published only from a bound, verified policy.
- Audience:
- Drivers, Driver applicants
- Jurisdiction:
- Florida, United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Vehicle and Document Requirements
The documents and vehicle standards required to drive on the Ride platform.
- Audience:
- Driver applicants, Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Account Suspension, Deactivation, and Appeal Policy
Why rider or driver access may be restricted, suspended, or deactivated, and how to appeal.
- Audience:
- Riders, Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Driver Safety and Responsible Driving Policy
Safe-driving standards for drivers on the Ride platform.
- Audience:
- Drivers
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
Safety, conduct, and accessibility
Community standards, safety reporting, and accessibility policies.
- Pre-launchv0.1.0
Community Guidelines
The conduct standards that apply to everyone on the Ride platform — riders, drivers, applicants, guests, and website users.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Nondiscrimination Policy
Discrimination has no place on the Ride platform — in either direction, rider to driver or driver to rider.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Accessibility Policy
Ride’s approach to accessibility in its apps, website, and rides.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Service Animal Policy
Riders with service animals ride — with the animal, with no extra fee, and without documentation demands.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Wheelchair and Mobility Device Policy
How Ride trips accommodate foldable wheelchairs, walkers, canes, crutches, and other mobility devices.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Zero-Tolerance Drug and Alcohol Policy
Ride has zero tolerance for drug or alcohol use by drivers who are logged into the platform or providing a ride. How to report, and what happens next.
- Audience:
- Everyone
- Jurisdiction:
- Florida, United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Safety Incident and Emergency Reporting Policy
How to report safety incidents, what categories exist, and how emergency response differs from Ride support.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Weapons and Firearms Policy
Pre-launch policy on weapons during trips. It will not take effect until state-law questions are resolved.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Account Security and Impersonation Policy
Protecting your account, and Ride’s rules against impersonation and account sharing.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
Communications and legal requests
SMS, email, law-enforcement requests, and content policies.
- Pre-launchv0.1.0
SMS Terms and Privacy Policy
The text messages Ride sends, your consent choices, STOP/HELP keywords, and how mobile numbers are handled.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Email Communications Policy
The email Ride sends, unsubscribe choices, and phishing protection.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Law-Enforcement and Government Request Guidelines
How law-enforcement and government agencies should submit requests for Ride user information.
- Audience:
- Law enforcement
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
Copyright and Intellectual Property Policy
Ride’s intellectual property, permitted use of Ride branding, and how to report infringement.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
- Pre-launchv0.1.0
User Content and Feedback Policy
Rules for content you submit to the platform — photos, messages, ratings, reports — and how feedback is used.
- Audience:
- Everyone
- Jurisdiction:
- United States
- Updated:
- July 10, 2026
- Effective:
- Not yet effective
Need something else?
- Submit a privacy request — access, correction, deletion, and appeals.
- Delete your account — start a deletion request without the app.
- Report a safety incident — non-emergency safety reports.
- Contact support — everything else.