The rule #
A service animal is a dog (or, where the law recognizes it, a miniature horse) individually trained to do work or perform tasks for a person with a disability. Service animals are working animals, not pets. Under United States law and this policy, drivers must transport riders with service animals.
What drivers must do #
- Accept the trip and transport the rider and the service animal.
- Charge nothing extra: there is no service-animal fee, and riders do not need to select a pet-specific ride type.
- Never require certification, registration papers, an ID card, a vest, a harness label, or any documentation.
- Ask only the two legally permitted questions when it is not obvious: (1) Is the animal required because of a disability? (2) What work or task has the animal been trained to perform? Never ask about the rider's diagnosis or disability.
Allergies and fear are not exemptions #
A driver's allergy to or fear of dogs generally does not create a right to refuse a rider with a service animal. Drivers who cannot transport service animals should not drive on the Ride platform.
Rider responsibilities #
- The service animal should remain with the rider and under the rider's control throughout the trip.
- The rider is responsible for the animal's behavior and for any damage the animal causes beyond ordinary presence (fur or dander is not damage).
- Misrepresenting a pet as a service animal violates the Community Guidelines and may violate law.
Enforcement #
A report that a driver refused a rider because of a service animal triggers an investigation. Substantiated refusals may lead to deactivation. Drivers may respond and appeal under the Account Suspension, Deactivation, and Appeal Policy.
How to report a refusal #
Use the in-app safety tools or ridebylamar.com/safety/report (category: service-animal refusal), or contact support. Email support@ridebylamar.com or call (561) 542-7560.